Brands cut costs by 62% when they hire Ecommerce Operations Services from India. See how the right agency transforms your store backend.

There are over 2.64 billion people who make online purchases. However, terrible items are not the cause of the failure of 60 percent of internet companies in the first year, but bad backend administration. Ecommerce operations services help any company operate efficiently through their management of inventory and orders as well as handling returns and customer services.

What E-Commerce Operations Services Include

The common myths regarding electronic commerce are websites and payment gateway. Ecommerce operational services include everything that follows the process where a consumer clicks on the Buy Now button.

As a part of this process, we will track the inventories, process orders, coordinate shipments, maintain product records, modify prices, take returns as well as customer support.

A US based skincare business experienced a meteoric increase in monthly orders, taking it out to 2,000 sales per month, out of 200 in half a year. They were unable to maintain their pace. They had subcontracted a professional service provider to manage their operations. They had reduced their 12 percent error rate in order to less than 1 percent in three weeks.

What Is the Real Mechanism Behind the Daily Procedure?

The business daily routine of an e-commerce operations team is built on a cycle. When an order is received; verification, inventory updates, teams perform fulfillment, booking of shipment and customer tracking data are received.

At the same time, we make sure that all product listings are accurate. Pricing is changed based on market data. We respond to questions of customers within the stipulated time frames. Return requests are processed and then decisions made on whether to restock.

In a flash sale, a mid-size UK clothing firm once received 300 returns that were not attended to. When they incorporated an operational service provider, their processing time upon their returns was reduced to a mere forty eight hours as compared to the seven days. Customer satisfaction has risen by 34 percent in the first quarter.

Why is an Agency of Ecommerce Operations Services a Good fit to Business?

Annual years of internal operational maturity can be saved by businesses through Hire Ecommerce Operations Services company.

Agency comes along with experienced employees, tested and proven processes and best equipment. A learning curve is not present. No repetitive procedures are required. Those have already been corrected with other customers previously by the agency.

According to a study conducted by Deloitte the findings showed that 59% of the businesses outsource because they want to save money but 57% outsource because they want to focus on what they are best at.

A direct-to-consumer company selling pet vitamins was able to realize a monthly savings of $18,000 after outsourcing their entire backend business.

Benefits When Hire Ecommerce Operations Services from India

India has recently become one of the major destinations of e-commerce infrastructure. Organisations that Hire Ecommerce Operations Services agency can afford to hire highly trained workers at a small fraction of the cost in the West.

The country produces over 1.5 million graduates in engineering and commerce nations each year. There are numerous of them at such websites as WooCommerce, Amazon, and Shopify, in supply chain and online marketplace management solutions, and so on.

A United States-based electronics accessories retailer used an Indian-based group to run the Amazon backend. Their product assortment doubled to 1100 SKUs within eight months and their catalog accuracy improved by 99.2 percent with a reduction of operating costs being reduced by 62 percent.

Three suppliers were chosen by a home décor firm. Two of them presented general suggestions. One of them offered an onboarding strategy, key performance indicators data, the data concerning the toolstack, and an example standard operating procedure (SOP) within 30 days. At the month two phase, the business had minimized the errors in fulfillments by 27% and won the contract.